I typically start with a discovery phase where I gather all relevant information from SMEs (Subject Matter Experts) and other stakeholders. I follow that with outlining, drafting, reviewing, and editing the documents in collaboration with the client, ensuring the content is accurate and understandable.

I use tools like Microsoft Word, Google Docs, and specialized technical writing tools such as MadCap Flare and Adobe FrameMaker. For collaboration and project management, I use tools like Trello, Slack, and Confluence. I’m also flexible and can work with the tools that your team prefers.

Absolutely. One of the key aspects of technical writing is making complex information digestible for non-technical readers. I ensure that the language is simple, clear, and tailored to the target audience.

Yes, I offer revisions to ensure that the final document meets your needs. We can agree on the number of revisions during the initial contract discussions.

I can deliver the final document in various formats including PDF, Word, HTML, or any other format required by your team. Let me know your preferred format, and I will accommodate it.

I have experience working with content management systems like WordPress, Confluence, and SharePoint. I can upload the content directly into your system if needed."

Success is measured by how well the document serves its intended audience. This could be reduced support tickets, increased user adoption, or clear compliance with regulatory standards. I also welcome client feedback and can implement improvements based on user interactions."